What Are Managed Services?

Feb 11, 2019

It isn’t uncommon for companies to find that their IT departments are completely overwhelmed attempting to resolve every issue that is thrown their way, from simple password resets to networks running slow and ensuring that their companies are covered in cyber-attacks. With the time it takes for these IT departments to overcome all the requests and complaints it s difficult to get the departments running smoothly and efficiently. Managed Services empowers businesses to focus on the things that really matter to them instead of everyday IT issues which hinder company performance. With Managed Services your IT department can focus on business-critical tasks that bring growth and allow the company to thrive. Keep in mind that bringing in a Managed service provider does not mean making your current in-house team redundant. With a Managed Service  you can now put your teams skills to the best possible use and allow them to be innovative and efficient. Depending on the nature of your business, it is almost certain that using managed services will bring its own unique advantages however there are some that are universal among businesses. Below you will be able to find in detail, the information you need to help make your decision to switch to Managed services.

Managed Service Provider

These days it is not uncommon to hear of companies outsourcing their IT departments, specifically managed services. Doing so increases their day to day needs and allows those within the company to focus on the internal needs of the company as well as develop and maintain strategic projects that are more beneficial to the company.

As companies realize the advantages of outsourcing to a Managed Service Provider (MSP) more and more will begin turning to MSPs to supplement what their companies need. Working closely, the It department and MSP is able to develop an arrangement to ensure all needs are covered. It has been discussed that often times companies do not care to be the expert when it comes to technology services, leaving their IT staff overwhelmed with the ever changing technology. Working with an MSP and hiring experts, provide the company with the quality of service they are proud of. In fact, it has been stated that 69% of small to medium-sized business hire at least one type of IT service provider.

Why switch?

As familiarity with managed service rise, more organizations continue to run to them with help for many different IT needs such as network monitoring, email hosting, cloud storage and specifically back up and recovery. With the rise of cyber-attacks, small to medium business (SMBs) owners are becoming more and more aware of cyber threats, continue to be concerned about cyber risks, and are taking the proactive security steps needed. Unfortunately, many of these SMBs simply do not have enough resources or knowledge to implement changes needed to protect their companies from all attacks. According to CompTIA the top ten reasons to switch to an MSP are:

  • Improved Security
  • Proactive approach to IT problems
  • Better up-time
  • Gain access to newer technologies
  • Cost savings over in-house IT
  • Peace of mind
  • Free internal staff for strategic work
  • Tap into cloud solutions
  • Lack of Internal IT
  • Handle remote office IT

With cyber attacks increasing at a significant rate, it is clear to see the threat it has to organizations. Finding ways to increase security should be at the top of the list for all organizations and MSPs can be that extra level of security that they are looking for.

What happens to my current IT department?

One of the main questions we receive from prospective clients is “what happens with my current IT department?” Often, companies believe that we would completely replace their existing IT department, and although that is definitely possible it is not always the case. What usually happens is the MSPs allow the organization’s IT department to focus on projects and activities that focus on driving growth and revenue for the company.

Are Managed Services cost-effective?

Simply put, absolutely. One of the biggest business values of managed services is great cost savings. By utilizing MSPs to focus on the day-to-day operations, your department is able to focus on core projects saving companies money in the long run. Additionally, most managed services cost less than traditional services and staff. Organizations that use MSPs open up resources of 30-40+ IT experts with focus on all areas of the IT industry. To accomplish this within an internal IT department would cost more than what would come of it, which is why many companies and organizations are turning to MSPs.