Our Managed IT Services Checklist

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Finding the right Managed Service Provider (MSP) to handle your business’s IT and cybersecurity needs can be daunting. That’s why we’ve created this comprehensive Managed IT Services Checklist to help you evaluate and select the best provider for your unique needs.

Our goal is to provide you with a resource that makes decision-making as easy and stress-free as possible, allowing you to focus on your core business.

Our checklist covers key areas such as network operations center (NOC), security operations center (SOC), and IT operations, ensuring you choose a provider with an integrated approach that maximizes efficiency and delivers optimal results.

• How long has the MSP been in business?
• What is their experience and expertise in the industry?
• Do they have any awards or certifications?

• Does the MSP have a dedicated NOC team?
• What tools and technologies do they use for network monitoring and management?
• What is their incident response process?

• Does the MSP offer a 24/7 SOC service?
• What cybersecurity certifications do their staff hold?
• How do they handle threat detection and response?

• What services are included in their managed IT offerings?
• How does the MSP handle IT support and help desk services?
• What is their approach to proactive maintenance and patch management?

• How does the MSP integrate NOC, SOC, and IT operations to improve efficiency?
• What examples can they provide of how this integration has benefited their clients?
• Can they demonstrate measurable improvements in performance and security?

• Can the MSP scale its services to meet your growing business needs?
• How customizable are their service offerings to fit your specific requirements?
• Are they able to support any industry-specific compliance requirements?

• What SLAs does the MSP offer regarding uptime, response time, and resolution?
• How do they measure and report on SLA performance?
• What happens if SLA targets are not met?

• What is the pricing model for their managed IT services (fixed, usage-based, etc.)?
• Are there any hidden fees or charges?
• What are the contract terms and cancellation policies?

We hope this Managed IT Services Checklist proves helpful in your search for the perfect IT provider. Remember that a great MSP should be a trusted partner, offering the expertise, tools, and support necessary to keep your business running smoothly and securely.

By following this checklist and asking the right questions, you’ll be well on your way to finding the ideal provider for your unique needs.

Jon Salisbury
Chief Executive Officer
jds@nexigen.com
859.491.6601