IT Support Services

network uptime Get IT Support Services from EXPERTS

Nexigen IT Support Service provides you with the best IT support services of the highest quality. With our award-winning IT Support Services Team, we’ll ensure everything is running smoothly.  Proudly providing IT support services to Cincinnati, Northern Kentucky and Dayton, Ohio.

Outsourcing your IT Support through Nexigen helps you focus on what’s essential to your business while we handle all your Architecture, and Implementation.

Request a free consultation to learn more.

IT support specialist examining motherboard of server

Benefits of IT Support Services

  • Discover – The discovery phase of onboarding a client is a crucial step in our process with initial consultation, complete IT assessment, security assessment, gathering of business requirements, understanding technical requirements and limitations. The goal is to understand the client’s needs, gather relevant information and turn it into a solution that meets the client’s objectives. By the end of the discovery phase, both nexigen and the client will have a clear understanding of the current state of systems and where the business is moving towards.

  • Architecture – The architect phase involves designing the solution from the discovery phase. It starts with solution planning, creates a technical architecture, lines up budgeting, reviews business impact analysis, and ensures the smooth deployment of the solution.

  • Implement – The implementation phase focuses on testing, change management, seamless deployment and user experience. The specialized team tests the solution, manages changes, deploys smoothly and provides training to the client’s end-users. The goal is to successfully deploy and integrate the solution into the client’s environment while enhancing user experience.

  • Maintain –The maintain phase ensures the long-term success of the deployed solution by providing ongoing IT support with a 24/7 helpdesk, NOC, SOC, and field services team. This phase includes monitoring, troubleshooting, maintenance, and upgrades to keep the solution performing optimally. The goal is to provide ongoing IT support and ensure the solution’s long-term success, helping the client achieve their goals and stay ahead of the competition.

  • Secure – The secure phase of our service is a critical differentiating aspect of ongoing IT support and maintenance, as Nexigen has a dedicated team of security analysts, incident responders, threat hunters, and 24/7 coverage working closely and customer friendly with our IT support group. The phase focuses on continuous monitoring, incident response, and compliance with regulatory requirements. The goal is to provide ongoing IT security and ensure the solution meets the client’s needs for security and privacy, protecting their operations from threats and helping them maintain their competitive edge.

Cyrus One server room data center Cincinnati, OH

Nexigen’s data center is located at 7th street, downtown Cincinnati in the CyrusOne building. This facility is used for production colocation, backup and recovery, and business continuity.

Three Pillars of Excellence

Maximizing Efficiency

The Importance of Comprehensive IT Support Services

In today’s fast-paced business environment, the integration of technology is essential for organizations to enhance their operational efficiency and safeguard their valuable assets. The IT infrastructure must now be consistently operational, readily available, and accessible from any location. At Nexigen, we understand the significance of ensuring our customers’ operations run smoothly, which is why we have developed a comprehensive IT Support Services approach to address all IT support needs. By streamlining the implementation of IT Support Services businesses can focus on expanding their operations.

Trustworthy IT Support Services

The Key to a Smoothly Running Business

At Nexigen, we understand the significance of constant monitoring and optimization for maintaining the smooth operation of your business, and the same applies to your IT environment. Our IT Support Services approach offers an optimal alternative to traditional in-house IT operations, providing expert guidance and a dependable approach to ensure that your IT infrastructure and systems are fully optimized and reliable. You can trust us to keep your business running smoothly.

Innovative IT Solutions

The Advantages of Comprehensive IT Support Services

Nexigen’s IT Support Services approach is an innovative solution that guarantees user productivity, system readiness, data accessibility, and complete security. Specifically designed for small to medium-sized businesses, it simplifies IT management by integrating all essential tools, services, and applications into a comprehensive approach to ensure business continuity.

IT Support Services

Customer Service

Benefits of World-Class Customer Service:

  1. Satisfied Customers
  2. Increased Loyalty
  3. Positive Reputation
  4. Effective Problem Resolution
  5. Cost Savings

Features of World-Class Customer Service:

  1. Multi-Channel Support
  2. Expert Technical Assistance
  3. Quick Responses
  4. Personalized Attention
  5. Continuous Improvement.

Infrastructure

Benefits Nexigen IT Support infrastructure:

  1. Improved Availability
  2. Scalable solutions
  3. Reliable industry leading
  4. Secure and safe
  5. Cost Savings

Features Nexigen infrastructure:

  1. High-Performance
  2. Network Connectivity
  3. Data Backup & Recovery
  4. Virtualization
  5. Cloud Integration

Cloud

Benefits of Cloud:

  1. Scalable – Grow and scale
  2. Cost-effective – More cost-effective
  3. Flexible – Access from anywhere
  4. Secure – Protecting Data
  5. Innovative – Constantly evolving

Features of Cloud:

  1. Virtual Machines – Flexible
  2. Cloud Storage – Scalable
  3. Cloud Backup & Recovery
  4. Cloud Integration
  5. Automation & Orchestration

EDR

Benefits of EDR:

  • Improved Threat Detection: Advanced analytics and machine learning for quick and accurate detection.
  • Faster Incident Response: Real-time visibility for fast incident containment.
  • Advanced Endpoint Security: Comprehensive security solution for endpoint devices.
  • Improved Threat Intelligence: Greater insight into the threat landscape for better security.
  • Enhanced Compliance: Helps meet regulatory requirements for security and privacy.

Features of EDR:

  • Automate investigation with minimal interruption to end users
  • Automatically defuse and block threats, allowing security analysts to hunt on their own time
  • Patented code-tracing technology delivers full attack-chain and stack visibility which points to the smoking gun even if the device is offline.
  • Preserve memory snapshots of in-memory attacks for memory-based threat hunting.
  • Guide interface displays clear explanations why the event is flagged as suspicious or malicious maps attacks, corresponding to the MITRE ATT&CK framework, as well as logical next step for forensic investigation.

SIEM

Benefits of Security Information and Event Management (SIEM):

  • Improved Threat Detection: Advanced analytics and machine learning algorithms are used to detect and alert on suspicious activity.
  • Faster Incident Response: Real-time visibility into security events and alerts enables quick response and containment.
  • Enhanced Security Intelligence: Centralized view of security events provides better understanding and prioritization of security efforts.
  • Compliance: Helps meet regulatory requirements.
  • Improved Network Visibility: Provides visibility into all network traffic and devices to better understand and mitigate security risks.

Features of SIEM:

  • Event Collection: Collects security events from a wide range of sources.
  • Event Correlation: Correlates security events to identify potential threats.
  • Threat Detection: Advanced analytics and machine learning algorithms detect and alert on suspicious activity.
  • Incident Response: Real-time visibility into security events and alerts.
  • Reporting and Dashboards: Provides real-time and historical reporting and dashboards.
  • Out-of-the-Box Compliance Reports.
  • Network Visibility: Provides visibility into all network traffic and devices.
Joseph Schimpf

I’ll Have What They’re Having

We have been Nexigen customers for 10+ years, and we consider them a vital part of our team. The multiple layers of service that Nexigen provides set them apart from other IT providers and give my firm the quick answers we need at times, as well as the expertise for bigger issues or upgrades. The Nexigen Help Desk is always accessible to troubleshoot minor issues that might arise, while the sales and experienced tech staff that really understand our firm’s existing systems and needs are also just a phone call away. The biggest differentiators that I have noticed are 1) accessibility and responsiveness and 2) accurate pricing and timing estimates.

Joseph Schimpf, Schimpf, Ginocchio, Kehres & Clark, LLC, Cincinnati, OH

A True Partner Developing Solutions for the Future.
Nexigen has been a true partner for us. They really take the time to understand our future goals and provide solutions not just for the moment but the future of our organization.

Jeremy Bolling, CFO, Conger Construction Group, Lebanon, OH
Curtis Edwards

Have an IT Guy in Every Cubicle!

There have been many positive changes since Nexigen started serving our IT needs, but the most noticeable change is the near-instant service any day any time. And it’s not just answering the phone, they are almost always able to fix my problem very quickly. It’s like having an IT guy in every cubicle. The instant response and fast resolution of issues it what sets Nexigen apart. Don’t hesitate, they prove their worth immediately. You have all the resources you need without paying them to game in the server room. If that is appealing to you, do it!

Curtis Edwards, ThreeBond International, West Chester, OH

Responsive and Knowledgeable – Leave Your IT to the Pros.

Nexigen allows us to focus on our core business instead of worrying about managing our IT infrastructure. Also, they were able to quickly recover from a ransomware attack quickly and efficiently with very little interruption to our operations. The team is responsive and knowledgeable. I always get through promptly when support is required.

Paul Hayes, President, Able Tool, Cincinnati, OH

Piece of Mind – Sleep Well at Night!
The biggest benefit of using Nexigen is a piece of mind. Knowing that they are managing our IT and watching our back is a tremendous benefit to us. I like to sleep well at night and knowing that Nexigen will be there for us when we need them most lets me do that. They respond timely and have most issues resolved in a short amount of time. Even issues I expect to take considerable time are resolved quicker than I expect. You aren’t going to find more knowledgeable IT people that are easier to work with than Nexigen. Just do it!

Mark Bates, Chief Operating Officer, Wealthquest, Cincinnati, OH
IT Administrator Cincinnati Ohio

Trustworthy and Honest Company

I joined Crown Plastics in November 2021, and thus picked up where my predecessor left off with Nexigen and the project they had started here at Crown.

The first step to success was meeting and working with Robert Thompson and the team working to make our company more secure and capable to handle any downtime that we might experience. The options and offerings that Nexigen provided are top notch and customizable to the business needs. In fact, Nexigen keeps growing and offering more programs and services to keep pace with the worlds growing threats and monitoring challenges.

There is always a difference between choosing a service and choosing a partner providing a service. Nexigen sets themselves apart in this manner from other companies… and when approached by other companies, (and we always are)  they can’t stack up to the services provided. Or the people that provide that customer service.

In summary, if you are looking for a straightforward, honest company to provide you with the technology to take your business to the next level, the partner that will look out for your business and protect your blindside, choose Nexigen.

James Thomas, Crown Plastics, Cincinnati, OH
maria reynolds

Nexigen provides all our IT Infrastructure. The one-stop Help Desk for our employees allows our internal IT department to stay focused on software applications and business support. As well, Nexigen provides on-site services upon request. The knowledgeable staff and flexibility in services are perfect for our mid-size Company. Nexigen’s IT support of our infrastructure has enabled exponential expansion of finance branches and retail locations.

Maria Reynolds, IT Administrator, Eagle Finance, Florence, KY

Request a Free Consultation

A tech professional will get in touch with you to discuss your specific IT needs.