IT Support Services

More than ever, every minute counts – and as an always-on business, it’s critical your network, hardware, and software keep pace. Nexigen’s expert IT support ensures your operations run smoothly and safely, helping your team maximize efficiency, impact, and success.

Robert Thompson
Account Executive

 (859) 491-6601

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IT that works for you.

Minimize downtime with strategic problem-solving and prompt, reliable IT solutions built around your unique needs. How it works:

Discovery

Digging into the current state of your systems and where your business is going from here. 

  • Reviewing technical requirements 
  • Assessing current IT and security infrastructure 
  • Auditing existing systems and workflows 
  • Understanding technical requirements and limitations

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Next, we design a solution based on our Discovery phase findings. 

  • Solution planning 
  • Technical architecture 
  • Lines-up budgeting 
  • Business impact analysis

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Deploying and integrating new IT solutions into your existing environment. 

  • Solution testing 
  • Change management and support 
  • Turnkey deployment and training 
  • UX assessments and optimization

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Maintenance

Ongoing IT support and troubleshooting, 24/7. 

  • Always-on monitoring 
  • 24-hour IT Help Desk  
  • Automated updates and upgrades
  • Ongoing assessments to ensure long-term performance

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Security analysts, incident responders, and threat hunters at your service. 

  • Continuous monitoring 
  • Incident response 
  • Compliance with regulatory requirements
  • Around-the-clock support and troubleshooting

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Jon Salisbury

Jon Salisbury

Chief Executive Officer

Get a comprehensive risk assessment and security policy assessment.

Get a comprehensive risk assessment and security policy assessment.

You’re in good company.

Trusted by some of the most innovative and influential organizations.

We have been Nexigen customers for 10+ years, and we consider them a vital part of our team. The Nexigen Help Desk is always accessible to troubleshoot minor issues that might arise, while the sales and experienced tech staff that really understand our firm’s existing systems and needs are also just a phone call away.

IT Administrator Cincinnati Ohio

Joseph Schimpf, Schimpf, Ginocchio, Kehres & Clark, LLC, Cincinnati, OH
three bond logo

There have been many positive changes since Nexigen started serving our IT needs, but the most noticeable change is the near-instant service any day, any time. And it’s not just answering the phone, they are almost always able to fix my problem very quickly. It’s like having an IT guy in every cubicle. The instant response and fast resolution of issues it what sets Nexigen apart.​

IT Administrator Cincinnati Ohio

Curtis Edwards, ThreeBond International, West Chester, OH
Able tool logo

Nexigen lets us focus on our core business instead of worrying about managing our IT infrastructure. Also, they were able to quickly recover from a ransomware attack quickly and efficiently with very little interruption to our operations. The team is responsive and knowledgeable. I always get through promptly when support is required.

IT Administrator Cincinnati Ohio

Paul Hayes, President, Able Tool, Cincinnati, OH

Affordable, High-performance IT Support.

  • 1

    Fixed-price cybersecurity plans

  • 2

    Unlimited technical support

  • 3

    No-waste “pay for what you use” model

  • 4

    Always-on network and security systems monitoring

  • 5

    Simplified scalability

Team of experts troubleshooting computer problems and help you stay safe from cyberattacks

IT downtime is a reality – and it’s costing your business time, resources, and budget.

  • 96% of companies experience downtime at least quarterly.

  • 24% of companies lose an average of $4,344 for every minute of downtime.
  • For most midmarket and large enterprises, the hourly cost of downtime is more than $250,000 – and for nearly half, that cost exceeds $1 million.

Sources: BusinessWire

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With 24/7 monitoring and response, our IT support service mitigates risk and boosts your bottom line.

  • Continuous monitoring.
  • 24/7 coverage.
  • Real-time incident response.
  • Automated software and system updates.

Comprehensive IT support services for fast-growing businesses.

Best-in-Class Customer Services

  • Multi-Channel Support
  • Expert Technical Assistance
  • Quick Responses
  • Personalized Attention
  • Continuous Improvement

Custom-built Infrastructure

  • High-Performance
  • Network Connectivity
  • Data Backup & Recovery
  • Virtualization
  • Cloud Integration

Comprehensive Cloud Integration

  • Flexible Virtual Machines
  • Scalable Cloud Storage
  • Cloud Backup & Recovery
  • Automation & Orchestration

Intuitive EDR

  • Automated investigation with minimal end-user interruption 
  • Defuse and block threats 
  • Integrate full attack-chain and stack visibility, even for offline devices 
  • Preserve memory snapshots of in-memory attacks 
  • Interface displays offer total transparency on suspicious and malicious events

Fully-integrated SIEM

  • Event Collection
  • Event Correlation 
  • Advanced Threat Detection
  • Real-time Incident Response & Alerts 
  • Real-time Reporting and Dashboards 
  • Out-of-the-Box Compliance Reports 
  • Total Network Visibility

A proactive approach to IT that ensures your business never misses a beat.

Finally, IT that keeps pace with your growing business.

Nexigen delivers:

  • 24/7 IT helpdesk, NOC, SOC, and field services team

  • Proactive monitoring and infrastructure management

  • Dedicated expert engineers and cybersecurity specialists

Getting – and Staying – Secure.

Our secure phase is a critical differentiating aspect of Nexigen IT support and maintenance.

  • 24/7 coverage

  • Continuous monitoring

  • Real-time incident response

  • Compliant with all regulatory requirements

Fully-customizable IT Support Services for SMBs.

Small and medium businesses have unique IT support needs. Our IT support services are custom-built to align with your current environment, goals, and budget.

Harness the Power of Confidence-as-a-Service™.

We offer recommendations based on total financial impact, helping companies make smart, strategic cybersecurity investments with total confidence.

Get Started Now

Ready to integrate Nexigen IT support services?

  • Schedule a 30-minute consultation with our expert team
  • Review your personalized IT roadmap

  • Refine services and add-ons to finalize your predictable, no-waste plan

  • Breathe. You’ve got IT under control.

Complete the form below, and we’ll be in touch to schedule a free assessment.

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Nexigen cloud services

Get IT Support Services Built for Business.

It all starts with an in-depth Discovery phase – and, from there, mapping out a personalized IT services strategy designed around your business needs and goals.