Managed IT Service Provider

network uptime Reduced Risk and Outages

Nexigen Managed IT Services provides you with the best IT support of the highest quality. With our award-winning managed IT team, we’ll ensure everything is running smoothly.

Outsourcing your Managed IT services through Nexigen helps you focus on what’s essential to your business while we handle all your technology.

Request a free consultation to learn more.

IT Support Engineer Fixing IT Issues and Network Problems

Benefits of Managed IT Services

  • Security Assessment – When Nexigen starts work with a client we begin with a security assessment which creates a RISK SCORE CARD.  This creates an integrated approach to service delivery making risk reduction a key metric for delivery.

  • Tailored Packages – We know that every business’s Managed IT needs are entirely different from the next, so we offer 100% custom packages for any business size or budget.

  • Predictable costs – Your monthly managed IT services rate covers predictive monitoring, operating system patching, and unlimited remote service desk support. You can also have a block of on-site support hours to keep your business running.

    sparkles-iconSave up to 75% compared to hiring. See Full Report.

  • Client Satisfaction above 99% – Nexigen implements multiple feedback channels and has consistently earned above 99% client satisfaction from our clients through surveys on each ticket, quarterly business reviews and account manager check ins.

  • We are always available – Part of what makes our managed IT services exceptional is that we are always 24x7x365 available, regardless of time or holiday.

Cyrus One server room data center Cincinnati, OH

Nexigen’s data center is located at 7th street, downtown Cincinnati in the CyrusOne building. This facility is used for production colocation, backup and recovery, and business continuity.

Three Pillars of Excellence

Maximizing Managed IT Efficiency

The Importance of Comprehensive Managed IT Services

In today’s fast-paced business environment, the integration of technology is crucial for organizations to improve their operational efficiency and protect their valuable assets. The IT infrastructure must now be consistently operational, readily available, and accessible from any location. At Nexigen, we understand the importance of keeping our customers operations running smoothly, which is why we have developed a comprehensive Managed IT Services to address all IT support needs. By streamlining IT management with our fully loaded dedicated 24×7 SECURITY team we provide an integrated approach to ensure your business can focus on expanding its operation.

Trustworthy Managed IT Services

The Key to a Smoothly Running Business

At Nexigen, we recognize the importance of constant monitoring and optimization for maintaining the smooth operation of your business and the same applies to your IT environment. We focus on RISK reduction as a key metric with our clients along with our ability to average higher than 99% client satisfaction scores.  You get the best cyber security protection at a lower cost due to our “Integrated” approach of delivery and market leading friendly IT support in ONE phone call. Our Managed IT Solutions offer an optimal alternative to traditional in-house IT operations, providing expert guidance and a dependable managed IT services to ensure that your IT infrastructure and systems are fully optimized and reliable. You can trust us to keep your business running smoothly.

Innovative IT Solutions

The Advantages of Comprehensive Managed IT Services

Nexigen Managed IT Services is an innovative solution that greatly increases your cyber security readiness, improves user productivity, system readiness, data accessibility, and user satisfaction. Specifically we deliver enterprise grade technology services to small and medium-sized businesses. We simplify IT management by integrating all essential tools, services, and applications into a single, intelligent platform to ensure business continuity.

Managed IT Services



  • Top Managed IT Cybersecurity Endpoint protection
  • Fully Managed Anti-Virus Solutions​
  • Fully Continually Tested Toolset
  • Increase Company Cybersecurity​


  • Zero Trust Agent
  • Central Management using the Cloud
  • Central Logging and Reporting
  • SSO Mobility Agent
  • Vulnerability Agent and Remediation
  • Web Filtering
  • USB Device Control
  • Sandboxing
  • AI-Powered



  • Top IT Managed Services toolset
  • Streamline IT Support with focused Network Operations
  • IT Operations running 24/7/365
  • Ensure performance Managed IT SLA’s are met
  • Multi-Platform Support
  • IT systems auto patching and on demand


  • Ability to integrate endpoints across platforms​
  • Identifying and diagnosing issues​
  • Network performance monitoring​
  • Optimized for ideal resource usage and allocation​
  • Easily integrate multiple scripting languages​

Backup Solutions


  • Top Managed IT Backup Solutions
  • Network Operations 24/7/365
  • Secure and Encrypted Backups
  • Fast Backups and Recovery
  • Fully Managed Backup Solutions
  • Certified Engineers​


  • Monthly Restores and Data Verification​
  • Flexible Retention Policies​
  • Local and Offsite Backup Data Storage​
  • Enterprise Class Technology​
  • Hybrid Cloud Architecture​
  • Virtual Machine Support​
  • Brick and Mortar Backup​
  • Disaster Recovery​
  • Business Continuity Solutions​
  • Bare Metal Restore​

Service Desk


  • Quality Managed IT Services tools and processes
  • Leverage teams of Managed IT engineers​
  • Increased IT Support Availability​
  • Improve Response Times​
  • Lower and Fixed Costs​
  • Technical and Industry Expertise​
  • Refocus on your core mission


  • 24 x 7 x 365​
  • Detailed KPI / Run Books​
  • Custom Support Plans​
  • Defined SLA Requirements​
  • Per Incident Support

Onsite IT Support


  • Onsite IT Support escalation if service cannot be resolved remotely.
  • Leverage teams of managed IT service engineers with increased IT Support Availability​
  • Improve IT Support Response Times​
  • Lower and Fixed Costs​
  • Technical and Industry Expertise​
  • Refocus on your core mission​


  • 8AM – 6PM *Extended hours available​
  • Custom Managed IT Support Plans​
  • Defined SLA Requirements​
  • Per Incident Support
maria reynolds

Nexigen provides all our IT Infrastructure. The one-stop Help Desk for our employees allows our internal IT department to stay focused on software applications and business support. As well, Nexigen provides on-site services upon request. The knowledgeable staff and flexibility in services are perfect for our mid-size Company. Nexigen’s IT support of our infrastructure has enabled exponential expansion of finance branches and retail locations.

Maria Reynolds, IT Administrator, Eagle Finance, Florence, KY
Joseph Schimpf

I’ll Have What They’re Having

We have been Nexigen customers for 10+ years, and we consider them a vital part of our team. The multiple layers of service that Nexigen provides set them apart from other IT providers and give my firm the quick answers we need at times, as well as the expertise for bigger issues or upgrades. The Nexigen Help Desk is always accessible to troubleshoot minor issues that might arise, while the sales and experienced tech staff that really understand our firm’s existing systems and needs are also just a phone call away. The biggest differentiators that I have noticed are 1) accessibility and responsiveness and 2) accurate pricing and timing estimates.

Joseph Schimpf, Schimpf, Ginocchio, Kehres & Clark, LLC, Cincinnati, OH

Responsive and Knowledgeable – Leave Your IT to the Pros.

Nexigen allows us to focus on our core business instead of worrying about managing our IT infrastructure. Also, they were able to quickly recover from a ransomware attack quickly and efficiently with very little interruption to our operations. The team is responsive and knowledgeable. I always get through promptly when support is required.

Paul Hayes, President, Able Tool, Cincinnati, OH
IT Administrator Cincinnati Ohio

Trustworthy and Honest Company

I joined Crown Plastics in November 2021, and thus picked up where my predecessor left off with Nexigen and the project they had started here at Crown.

The first step to success was meeting and working with Robert Thompson and the team working to make our company more secure and capable to handle any downtime that we might experience. The options and offerings that Nexigen provided are top notch and customizable to the business needs. In fact, Nexigen keeps growing and offering more programs and services to keep pace with the worlds growing threats and monitoring challenges.

There is always a difference between choosing a service and choosing a partner providing a service. Nexigen sets themselves apart in this manner from other companies… and when approached by other companies, (and we always are)  they can’t stack up to the services provided. Or the people that provide that customer service.

In summary, if you are looking for a straightforward, honest company to provide you with the technology to take your business to the next level, the partner that will look out for your business and protect your blindside, choose Nexigen.

James Thomas, Crown Plastics, Cincinnati, OH

Piece of Mind – Sleep Well at Night!
The biggest benefit of using Nexigen is a piece of mind. Knowing that they are managing our IT and watching our back is a tremendous benefit to us. I like to sleep well at night and knowing that Nexigen will be there for us when we need them most lets me do that. They respond timely and have most issues resolved in a short amount of time. Even issues I expect to take considerable time are resolved quicker than I expect. You aren’t going to find more knowledgeable IT people that are easier to work with than Nexigen. Just do it!

Mark Bates, Chief Operating Officer, Wealthquest, Cincinnati, OH
Curtis Edwards

Have an IT Guy in Every Cubicle!

There have been many positive changes since Nexigen started serving our IT needs, but the most noticeable change is the near-instant service any day any time. And it’s not just answering the phone, they are almost always able to fix my problem very quickly. It’s like having an IT guy in every cubicle. The instant response and fast resolution of issues it what sets Nexigen apart. Don’t hesitate, they prove their worth immediately. You have all the resources you need without paying them to game in the server room. If that is appealing to you, do it!

Curtis Edwards, ThreeBond International, West Chester, OH

A True Partner Developing Solutions for the Future.
Nexigen has been a true partner for us. They really take the time to understand our future goals and provide solutions not just for the moment but the future of our organization.

Jeremy Bolling, CFO, Conger Construction Group, Lebanon, OH

Request a Free Consultation

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