CYBERSECURITY

Microsoft Teams Voice Services

Business communication works best when calling is simple, reliable, and connected to the tools employees already use. Microsoft Teams Voice brings business calling into Microsoft Teams, giving organizations a unified platform for voice, collaboration, meetings, and messaging.

Our Microsoft Teams Voice services help businesses plan, configure, and manage a calling environment around their communication needs.

About Our Microsoft Teams Voice Services

Microsoft Teams Voice extends Microsoft Teams beyond chat and meetings by adding business phone capabilities. With the right configuration, employees can use Teams to make and receive calls, manage contacts, access voicemail, and communicate with people inside and outside the organization.

Moving voice services into Teams can involve more than switching on a calling feature. Businesses may need to consider existing phone numbers, calling plans, direct routing, auto attendants, call queues, devices, users, licensing, and emergency calling requirements.

Our approach begins with understanding how your organization currently handles business communications. We can look at your existing phone system, user requirements, call flows, locations, and Microsoft environment before developing a deployment strategy.

Phone number management is another important consideration. Organizations may need to transfer existing numbers into the Microsoft environment or establish new numbers. Call routing can then be configured around departments, locations, schedules, and individual users.

For organizations with more complex requirements, Teams Voice can accommodate structured call flows through features such as auto attendants and call queues. These tools can help direct callers to the right department or employee without requiring a traditional phone system.

Device selection also matters. Employees may use Teams-certified desk phones, computers, mobile devices, or combinations of these options. The right setup depends on how different teams work and how much traditional phone hardware the organization wants to retain.

Benefits of Our Microsoft Teams Voice Services

One Platform for Business Communication

Teams Voice can bring calling, meetings, messaging, and collaboration into a unified Microsoft environment. Employees can spend less time switching between separate communication platforms.

Support for Remote and Hybrid Work

Employees can use supported Teams Voice capabilities from different locations and devices. This can make business calling more flexible for distributed teams while keeping communication connected to the organization's Microsoft environment.

Simplified Call Management

MMC preparation can improve security beyond the compliance requirement itself. Better access controls, endpoint protection, vulnerability management, monitoring, incident response, and data handling can help reduce exposure to cyber threats.

Greater Communication Flexibility

Teams Voice can accommodate different working styles. Some employees may prefer a traditional desk phone, while others can handle calls through a computer or mobile device.

Potentially Lower Infrastructure Complexity

Organizations moving away from separate phone systems may be able to consolidate portions of their communication environment within Microsoft Teams. The right configuration depends on existing infrastructure and business requirements.

A Scalable Communication Environment

Adding users, departments, and locations can become easier when the voice environment is designed around a cloud-based platform. Businesses can adapt their communication setup as their workforce and needs change.

Why Choose Nexigen?

Our expertise extends beyond individual Microsoft products. Nexigen works across managed IT, cloud solutions, network services, cybersecurity, infrastructure, professional services, AI, and automation. This broader perspective helps us consider how Teams Voice fits into your complete technology environment.

Rather than treating a voice deployment as a standalone project, we can examine your existing network, Microsoft environment, users, devices, and communication workflows. That approach can help identify technical considerations before they create problems during implementation.

Network performance matters significantly for cloud-based voice communication. Our network management and infrastructure capabilities give us insight into connectivity, network architecture, and the technology surrounding your Teams environment.

Security is another consideration when implementing cloud communications. Nexigen's cybersecurity capabilities include managed EDR, identity detection and response, vulnerability management, network detection and response, security assessments, and 24/7 Security Operations Center services.

Contact us today to learn more about our Microsoft Teams Voice services.

FAQs

  • Yes. Nexigen is headquartered in the Cincinnati area and works with organizations on Microsoft technologies, cloud solutions, managed IT, networks, and cybersecurity.

  • Existing numbers may be transferable to the Microsoft environment, depending on the numbers, location, carrier, and applicable requirements. A migration assessment can determine the appropriate approach.

  • Teams Voice can support business calling across supported computers, mobile devices, and Teams-compatible phones. The specific setup depends on your organization's licensing, policies, devices, and calling configuration.

  • For many organizations, Teams Voice can replace or reduce reliance on a separate phone system. The suitability of the transition depends on your current infrastructure, calling requirements, integrations, and business processes.